Are you facing a problem that is affecting your housing or putting your housing at risk?

PBO’s Free Legal Advice Hotline can help tenants and smal landlords with housing issues.

Call our Free Legal Advice Hotline! Available Monday to Friday, from 9:30 AM to 11:30 AM and 1 PM to 4:00 PM.

Legal issues can arise that affect the relationship between landlords and tenants. Here are some examples of common housing questions we receive on the hotline:

From tenants:

  • I’ve been given a notice of termination for my tenancy and don’t know what to do
  • I’ve received an eviction notice from the sheriff and don’t know what to do
  • I’ve fallen behind in rent and want to know my options
  • My apartment has vermin or bugs
  • My landlord is not performing repairs or maintenance
  • I need to leave before the end of my lease and want to know my options
  • My roommate wants to end our tenancy but I don’t
  • My landlord is charging me for damages to the apartment that I didn’t cause
  • I’ve been asked to move out so the apartment can be renovated
  • I’ve been asked to move out so the landlord’s family member can move in
  • I’ve been asked to move out so the house can be sold
  • I’ve received notice of a Landlord and Tenant Board (LTB) hearing. What should I do?
  • I want to take my landlord to the Landlord and Tenant Board (LTB) and want to know which forms to file and how to fill them out

From small landlords:

  • My tenant has stopped paying rent or is behind in rent
  • My tenant is causing problems for other tenants or neighbours
  • My tenant agreed to leave but will not move out of the apartment
  • I’ve discovered that the tenant moved out and someone else is living in the apartment
  • My tenant is using the apartment for short-term rentals
  • My tenant has caused damage to the apartment
  • I’m concerned about the number of people living in my rental apartment
  • My tenant has added a roommate without my permission
  • My tenant has died and I don’t know what my legal obligations are
  • I want to take my tenant to the Landlord and Tenant Board (LTB) and want to know which forms to file and how to fill them out
  • I’ve received notice of a Landlord and Tenant Board (LTB) hearing. What should I do?