Volunteer Positions for NCA Candidates April – June

Are you an NCA Candidate looking to gain experience in civil litigation?

Can you spare at least 1-2 days per week volunteering?

If you answered yes, we invite you to apply online.

Pro Bono Ontario (PBO) is a registered charity with a mandate to improve access to justice by creating and facilitating opportunities for the legal profession to provide free legal services low-income Ontarians. One priority area for the organization is low-income unrepresented litigants with civil (non-family) matters. PBO manages a suite of projects dedicated to their needs, including Law Help Ontario, which currently operates court-based help centres at the following three locations.

  • 47 Sheppard Avenue East in Toronto (Small Claims Court)
  • 393 University Avenue in Toronto (Superior Court of Justice
  • 161 Elgin Street in Ottawa (Small Claims Court and Superior Court of Justice).

Law Help Ontario provides NCA Candidates with an intensive exposure to the practice of law and offers an opportunity to gain hands-on experience in civil litigation.

These centres provide a combination of self-help resources and pro bono duty counsel services on a walk-in basis. Available services include:.

  • Procedural information
  • Form completion assistance
  • Summary advice (Lawyers in good standing with LSUC provide advice)
  • Representation in court on some matters (Lawyers in good standing with LSUC may attend court)
  • Referrals to additional resources

The ideal candidate for this position is a person with a strong passion to assist vulnerable clients, many of whom are experiencing referral fatigue and frustration both with the legal issues they are facing and the complexities of the civil justice system.

Law Help Ontario self-help centres:  Each day, four civil litigation lawyers and six law students volunteer at Law Help Ontario centers in Toronto:  two lawyers and four students at the Superior Court of Justice location, 393 University Avenue; and two lawyers and two students at the Small Claims Court location 47 Sheppard Ave. East.

The Volunteer Triage Coordinator will assist with the day-to-day operations at Law Help Ontario.


  • Performing all triage-related work including interviewing clients, assessing client eligibility for assistance based on PBO’s policies and procedures, managing expectations respecting wait times, receiving and filing completed application forms, directing clients to appropriate stream of assistance and ensuring case disposition forms are completed by volunteer lawyers.
  • Facilitating access to public use computers and automated document assembly programs.
  • Making referrals to existing legal information and resources (PBO publications, websites, Legal Aid, Lawyer Society Referral Service, etc.)
  • Performing a limited number of administrative duties which could include filing and data entry.

Minimum Qualifications

  • NCA candidates.

Other Skills and Experience:

  • Customer service orientation;
  • Ability to communicate effectively – orally and in writing – with a variety of stakeholders including the legal profession, the judiciary, government agencies and the general public;
  • Ability to communicate effectively with a broad diversity of users who may be difficult, upset, or demanding;
  • Effective interviewing and probing skills in trying to determine the scope of issues facing unrepresented litigants;
  • Ability to work independently using initiative, tact, diplomacy and sound judgment;
  • A sound understanding and application of the principles governing the provision of legal information as opposed to legal advice; and
  • Good working knowledge of computers (Windows, word processing, email systems, Internet research)

Apply Online: