What Happened When COVID-19 Came for Access to Justice: Pro Bono Ontario’s Overnight Shift to Virtual Services

Sometimes you’re forced to grow up fast.

When PBO launched its Free Legal Advice Hotline, we knew it would eventually become a key part of Ontario’s legal services landscape. But, just like everyone else, we never could have predicted what 2020 would bring. Though the Hotline was less than 3 years old and still finding its legs, we made a dramatic pivot in response to COVID-19. We vowed that every single client who could not access our shuttered in-person services would have a place to turn, and that every volunteer who wanted to help them would get the supports they need.

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